Supplier Onboarding

Ariba Account Options

Ariba provides two account options for receiving orders and sending electronic invoices:

• Standard Account: If you have a standard account, you have a free subscription to the Ariba Network (AN). You have basic access: Receive POs electronically, and send invoices electronically.
• Enterprise Account: If you have an enterprise account, you access full functionality of AN on top of the basic access. The enterprise account includes all functionalities of the standard accounts, with additional features, such as:
  • Run reports to gain insight into your order history, document statuses, and customer transactions.
  • Gain access to 24/7 online support with customer service representatives and access to SAP Ariba’s global Help Center.
  • Collaborate on advanced business processes with your customers through contract invoicing, services invoicing, and inventory forecasting.
  • Integrate your order fulfillment and invoicing systems using EDI or cXML to reduce cost and increase customer retention.
  • Manage purchase orders and invoices directly in the AN account homepage. This capability is helpful if you have a large number of transactions or multiple customers on the AN

Registration with the Standard Account is triggered with the first purchase order, whereas registration with the Enterprise Account happens prior to SAP Ariba go-live. You can find more information about registration under Registration Process Tab. If a supplier with a Standard Account has enough volume, they may be eligible for an upgrade to an Enterprise Account. 

There are 2 types of Registration that you will be asked to complete, each with its own purpose and timing

Trading Relationship Request (TRR)

As part of Supplier Enablement, you will be asked to accept a TRR. A trading relationship is a link between your account and MSD’s account on the Ariba Network (AN). If you do not have an established trading relationship, you are not able to process orders or submit invoices.

If you already have an existing Standard or Enterprise Account, you can log in with your credentials and the system will automatically link MSD to your AN profile, otherwise the system will give you the opportunity to sign up.

TRR acceptance for Enterprise Account:

After you received the email with the link to accept TRR, please follow the steps below to register your AN account: 

• Locate the email received from: ‘ordersender-prod@ansmtp.ariba.com.
• Click on the activation link under ‘Action Required’ and Sign in with an existing account or register as a new supplier.
• Please note: Updating any of your company information (address, bank, etc.) directly on the Ariba Network will NOT update your data in our SAP Ariba system. To enable our companies to transact (POs, invoices, payments) effectively, you must use the SAP Ariba SLP module to update your company information.

If there is an existing account – please make sure that you log in with the existing credentials to accept the TRR. The network will flash up some existing accounts to review if there is a match. In case you are not aware of existing accounts or not familiar with the network you should align internally before locking in with MSD on the network. If there is no AN account for your company, you can register new account.

• Review and accept the Terms of Use and complete your Company Account Setup 

TRR acceptance for Standard Account:

If you have a standard account, you will receive your purchase orders through an interactive email. 

•In the email, click on the ‘Process Order’ button, where you can log in to your existing Ariba account or register for a standard account. The network will flash up some existing accounts to review if there is a match. In case you are not aware of existing accounts or not familiar with the network you should align internally before locking in with MSD on the network. If there is no Ariba account for your company, you can register new account. 

•Once logged in, you confirm your order and submit electronic invoices. DO NOT delete the email as it is the only way you can issue your invoices.
In case you lose the original email, you can log in to your account and re-send a copy of the order to your email.

For supporting documentation on the Standard account usage and how to register, please refer to the SAP Ariba supporting home page and the instructions on ” Useful Links” tab , available in multiple languages.

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Supplier Life Cycle and Performance (SLP) Registration

The Ariba Supplier Lifecycle Portal (SLP) is a required step that enables you to manage confidential information such as e-mail, address, and banking details.  

It is critical that you complete the SLP Questionnaire within 5 days.  By completing the SLP Questionnaire within 5 days, this will allow MSD to validate your data and enable you to transact with us in a timely manner. 

The next steps: 

• Search for an email titled “Action Required: You have been invited to register to become a supplier to MSD”.  Check your spam folder if you cannot find it.
• Open this email and click on the link included.
  • If you are already an Ariba Network user, login with your existing username and password. 
  • If you are not an Ariba Network user, create an account. Note: There is no cost to register for, or to transact with MSD via this platform.
• Once your information is submitted and approved, update and submit your account information. 
• Please note: Updating your company information (address, bank, etc.) necessary for us to transact (POs, invoices, payments) successfully is ONLY possible via the SAP Ariba SLP module. If you update data on the Ariba Network only, those changes will NOT be reflected in our internal systems.

Once your information is submitted and approved you will:

• Update your information as necessary in the future directly via the Ariba Network.
• Do all sourcing events, contract negotiations, and risk assessments directly via the Ariba Network

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Helpful documents and guides for SLP Registration

SLP Personal Welcome Letter	SLP Registration Reminder Email	SLP Guide Completing Registration Questionnaire
English Dutch French German Spanish Portuguese Japanese Italian Korean Chinese (Simplified) Chinese(TW) Bahasa Indonesia	English French German Spanish Portuguese Japanese Italian Korean Chinese (Simplified) Chinese(TW) Bahasa Indonesia	English Dutch French German Spanish Portuguese Japanese Italian Korean Chinese (Simplified) Chinese(TW) Bahasa Indonesia Dutch

SLP Updating the Registration Questionnaire

English

Need additional SLP help? Click the “Supplier Life Cycle and Performance (SLP) ” tab on Support Contact Details Page.

• How can I find out if my company already has an Ariba Network ID (ANID)?
  • When clicking on the activation link in the Trading Relationship Request (TRR) and selecting “create new account“, SAP Ariba will show possible company account matches. You will have the ability to continue creating a new account or to login with any existing IDs that use your credentials. If you select the existing account, the system might show you that you need to contact your system administrator to get the necessary permission and will display the name of Ariba administrator. 
  • In case you are not aware of existing accounts or are not familiar with the network, you should align internally before locking in with MSD on the network. If there is no Ariba Network (AN) account for your company, you can register a new account.
• I have received a PO with information to register in Ariba. What should I do?
  • If you received an interactive email with information to register in AN, please follow the instruction that can be found on the Registration Process tab under the TTR acceptance for Standard Account section
• Why did I receive an email asking to register with MSD and accept TRR? I have worked with MSD for a long time.
  • MSD has deployed SAP Ariba’s solutions to ensure a smooth procure-to-pay process, reduce errors and collaborate efficiently. All transactions will be done via SAP AN now. For more information about the TRR and about steps you need to follow, please check the Registration Process tab and TRR acceptance for Enterprise Account section
• Why am I being sent another TRR email to complete? I thought we were already “registered” on the Ariba Network with MSD.
  • We often see confusion related to the two different registrations between Supplier Lifecycle and Performance (with the questionnaire) and the TRR email (for the PO/invoice enablement). 
    • The TRR email will enable the supplier record on the network to receive MSD PO’s and be able to invoice those orders.
    • The Supplier Lifecycle and Performance registration questionnaire allows the supplier to manage their profile information.
• Why can’t I see any MSD POs on the network?
  • There may be confusion between the ANID number our supplier contact may be familiar with, compared to the ANID number we have associated with your company on the Ariba Network. Please contact this helpline to clear up the issue.
• I already have an ANID number I want to use, what do I do with the TRR email?
  • If you have ANID already, you don’t need to create new account. Follow the link in the email and log in with your existing ANID.

MSD Quick Reference Guide – Trading Relationship Request, ANID, process PO

English – French – German – Spanish – Portuguese – Japanese – Italian – Korean – Chinese (Simplified) – Chinese(TW) – Bahasa Indonesia – Dutch

How to Update Registration Questionnair

English – French – German – Spanish – Portuguese – Japanese – Italian – Korean – Chinese (Simplified) – Chinese(TW) – Bahasa Indonesia – Dutch

How to Complete MSD/Sustainability Questionnaire

English – French – German – Spanish – Portuguese – Japanese – Italian – Korean – Chinese (Simplified) – Chinese(TW) – Bahasa Indonesia – Dutch

How to Fill in Tax Information in Registration Questionnaire (video)

Demonstration – How the Supplier changes information on their Registration Questionnaire (video)

Ariba Supplier Login Page (Ariba Network)

This page contains links to key articles for standard enabled suppliers (multi-language).

This training video covers the most common issues or questions.

The ADAPT learning site is designed to assist suppliers using Ariba (multi language). Here you can find a list of video tutorials for Standard Account.

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Helpful documents and guides for Standard Account users

Standard Account home page	How to register your standard account	How to submit an invoice for a PO	How to upgrade to an enterprise account
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