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Support Contact Details

Ariba Technical Support (E.G., Password Reset)

For technical support (such as password resets), should contact the Ariba Technical Support below:

North Americas – Ariba Account Configuration and Ariba Technical Support: Enablement Inquiry

LATAM – Ariba Account Configuration and Ariba Technical Support: Enablement Inquiry

EMEA – Ariba Account Configuration and Ariba Technical Support: Enablement Inquiry

JCAP – Ariba Account Configuration and Ariba Technical Support: Enablement Inquiry

Ariba Supplier Enablement Support

For all other supplier enablement support requests, please contact:

North America : Ariba Supplier Enablement Team at aribanseteam@msd.com

Latin America : Ariba Supplier Enablement Team at latamenablement@msd.com

EMEA : Ariba Supplier Enablement Team at emea_enablement@msd.com

JCAP : Ariba Supplier Enablement Team at jcap_enablement@msd.com

Ariba Technical Support (E.G., Password Reset)

Ariba Life Cycle and Performance (SLP)

If you cannot locate the Registration e-mail or require further assistance, please contact One-stop Procurement Support (OPS):

One-stop Procurement Support (OPS) is available to assist with answering questions regarding how to complete the form, the type of supporting documentation required, system challenges, etc.

Ariba Technical Support for Events

For technical or access issues, contact Ariba Customer Support. This FAQ provides guidance on when to contact SAP Ariba for support and when to contact MSD:

Submit a service request following these instructions. You will need to login to your SAP Business Network account to submit a service request. 

Additional support is available in the SAP Ariba Help Center.

MSD Business Service Center (Invoice, Purchase Order Issues, Payments inquiry)

Americas

Contact information
Resolution Center Team – Costa Rica
​​​​​​​
Suppliers who experience business related issues can contact our company’s Business Service Center by phone or email

CountryFirst Point of ContactSecond Point of ContactLanguage SupportedHours of Operations( Local Time)
Argentinafinancesupport@msd.com54 11 6090 7282Spanish, English(Spanish) Mon – Fri 8:00 – 20:00; (English) Mon – Fri 24 Hours
Brazilfinancesupport@msd.com55 11 5189 7232​Portuguse, English(Portuguse) Mon – Fri 9:00 – 20:00; (English) Mon – Fri 24 Hours
Canadafinancesupport@merck.com908 423 3001French, English(French) Mon – Fri 7:00 – 14:00; (English) Mon – Fri 24 Hours
Chilefinancesupport@msd.com56 226 55 8759Spanish, English(Spanish) Mon – Fri 9:00 – 20:00; (English) Mon – Fri 24 Hours
Colombiafinancesupport@msd.com57 159 20 887Spanish, English(Spanish) Mon – Fri 9:00 – 18:00; (English) Mon – Fri 24 Hours
Costa Ricafinancesupport@msd.com507-282-7287Spanish, English(Spanish) Mon – Fri 8:00 – 17:00; (English) Mon – Fri 24 Hours
Dominican Republicfinancesupport@msd.com507 282 7287Spanish, English(Spanish) Mon – Fri 9:00 – 19:00; (English) Mon – Fri 24 Hours
Ecuadorfinancesupport@msd.com59 322 941 792Spanish, English(Spanish) Mon – Fri 9:00 – 18:00; (English) Mon – Fri 24 Hours
El Salvadorfinancesupport@msd.com507 282 7287Spanish, English(Spanish) Mon – Fri 8:00 – 17:00; (English) Mon – Fri 24 Hours
Guatemalafinancesupport@msd.com507 282 7287Spanish, English(Spanish) Mon – Fri 9:00 – 18:00; (English) Mon – Fri 24 Hours
Hondurasfinancesupport@msd.com507 282 7287Spanish, English(Spanish) Mon – Fri 8:00 – 17:00; (English) Mon – Fri 24 Hours
Mexicofinancesupport@msd.com52 55 5481 9683Spanish, English(Spanish) Mon – Fri 8:00 – 17:00; (English) Mon – Fri 24 Hours
Nicaraguafinancesupport@msd.com507 282 7287Spanish, English(Spanish) Mon – Fri 8:00 – 17:00; (English) Mon – Fri 24 Hours
Panamafinancesupport@msd.com507 282 7287Spanish, English(Spanish) Mon – Fri 9:00 – 18:00; (English) Mon – Fri 24 Hours
Perufinancesupport@msd.com511 411 5122Spanish, English(Spanish) Mon – Fri 9:00 – 18:00; (English) Mon – Fri 24 Hours
Puerto Ricofinancesupport@merck.com787 912 2013Spanish, English(Spanish) Mon – Fri 9:00 – 19:00; (English) Mon – Fri 24 Hours
United Statesfinancesupport@merck.com908 423 3000EnglishMon – Fri 24 Hours
Trinidad and Tobagofinancesupport@msd.comSpanish, English(Spanish) Mon – Fri 9:00 – 19:00; (English) Mon – Fri 24 Hours
Uruguayfinancesupport@msd.com598 2512 2065Spanish, English(Spanish) Mon – Fri 9:00 – 20:00; (English) Mon – Fri 24 Hours
Venezuelafinancesupport@msd.com58 212 21 25444Spanish, English(Spanish) Mon – Fri 9:00 – 19:00; (English) Mon – Fri 24 Hours

Asia Pacific

Contact information
Resolution Center Team – Asia Pacific

Suppliers who experience business related issues can contact the MSD Business Service Center by phone or email

CountryFirst Point of ContactSecond Point of ContactLanguage SupportedHours of Operations( Local Time)
Australiafinancesupport@msd.com61 289 888 988EnglishMon – Fri 24 Hours
ChinaSupplier to contact PO requester86 400 810 0678ChineseMon – Fri 09:00 – 18:00
Chinafinancesupport@msd.com86 212 211 2540English & Chinese(English) Mon – Fri 24 Hours; (Chinese) Mon – Fri 9:00 – 18:00
Hong Kongfinancesupport@msd.com852 397 128 88EnglishMon – Fri 24 Hours
Indiafinancesupport@msd.com91 124 464 7397EnglishMon – Fri 24 Hours
Indonesiafinancesupport@msd.com62 21 57897077EnglishMon – Fri 24 Hours
Malaysiafinancesupport@msd.com60 374 991 777EnglishMon – Fri 24 Hours
New Zealandfinancesupport@msd.com64 443 918 10EnglishMon – Fri 24 Hours
Philippinesfinancesupport@msd.com63 287 849 556EnglishMon – Fri 24 Hours
Singaporefinancesupport@msd.com65 669 720 20EnglishMon – Fri 24 Hours
South Koreafinancesupport@msd.com82 233 121 19English & Korean(English) Mon – Fri 24 Hours; (Korean) Mon – Fri 9:00 – 18:00
Taiwanfinancesupport@msd.com886 266 316 120English & Chinese(English) Mon – Fri 24 Hours; (Chinese) Mon – Fri 9:00 – 18:00
Thailandfinancesupport@msd.com66 226 258 96EnglishMon – Fri 24 Hours
Vietnamfinancesupport@msd.com84 283 915 590 0English & Vietnamese(English) Mon – Fri 24 Hours; (Vietnamese) Mon – Fri 8:00 – 17:00
Japanfinancesupport@msd.com81 362 722 002English & Japanese(English) Mon – Fri 24 Hours; (Japanese) Mon – Fri 9:00 – 18:00

EMEA

Contact information
Resolution Center Team – Prague

Suppliers who experience business related issues can contact the MSD Business Service Center by phone or email

CountryFirst Point of ContactSecond Point of ContactLanguage SupportedHours of Operations( Local Time)
Algeriafinancesupport@msd.com213 23 982 005EnglishMon – Fri 24 Hours
Austriafinancesupport@msd.com+43 1 2604 4333English, German(English) Mon – Fri 24 Hours; (German) Mon – Fri 7:00 – 14:00
Belgiumfinancesupport@msd.com+32 2 776 6565English, Dutch, French(English) Mon – Fri 24 Hours; (Dutch, French) Mon – Fri 8:00 – 17:00
Bosnia and Herzegovinafinancesupport@msd.com+381 11 441 0207EnglishMon – Fri 24 Hours
Bulgariafinancesupport@msd.com+359 2 8193715EnglishMon – Fri 24 Hours
Croatiafinancesupport@msd.com+385 1 66 11 395EnglishMon – Fri 24 Hours
Cyprusfinancesupport@msd.com+302109897344EnglishMon – Fri 24 Hours
Czech Republicfinancesupport@msd.com+420 233 010 400EnglishMon – Fri 24 Hours
Denmarkfinancesupport@msd.com+45 44824090EnglishMon – Fri 24 Hours
Egyptfinancesupport@msd.com+20 22 614 8579EnglishMon – Fri 24 Hours
Estoniafinancesupport@msd.com+372 614 4270EnglishMon – Fri 24 Hours
Finlandfinancesupport@msd.com+358 9 8046 5555EnglishMon – Fri 24 Hours
Francefinancesupport@msd.com+33 180464140English, French(English) Mon – Fri 24 Hours; (French) Mon – Fri 8:00 – 17:00
Germanyfinancesupport@msd.com+49 89 4561 1908English, German(English) Mon – Fri 24 Hours; (German) Mon – Fri 8:00 – 17:00
Greecefinancesupport@msd.com+302109897344EnglishMon – Fri 24 Hours
Hungaryfinancesupport@msd.com+36 14394590EnglishMon – Fri 24 Hours
Irelandfinancesupport@msd.com+353 51 601 995EnglishMon – Fri 24 Hours
Israelfinancesupport@msd.com+972 9 953 3469EnglishMon – Fri 24 Hours
Italyfinancesupport@msd.com+39 0636191084English, Italian(English) Mon – Fri 24 Hours; (Italian) Mon – Fri 8:00 – 17:00
Jordanfinancesupport@msd.com+962 6 5901393EnglishMon – Fri 24 Hours
Latviafinancesupport@msd.com+371 67025340EnglishMon – Fri 24 Hours
Lebanonfinancesupport@msd.com00961 1 493209EnglishMon – Fri 24 Hours
Lithuaniafinancesupport@msd.com+370 5 237 5219EnglishMon – Fri 24 Hours
Moroccofinancesupport@msd.com+212 522 423 239EnglishMon – Fri 24 Hours
Netherlandsfinancesupport@msd.com+31 23 514 9000English, Dutch(English) Mon – Fri 24 Hours; (Dutch) Mon – Fri 8:00 – 18:00
Norwayfinancesupport@msd.com+47 3 220 7328EnglishMon – Fri 24 Hours
Polandfinancesupport@msd.com+48 225496267EnglishMon – Fri 24 Hours
Portugalfinancesupport@msd.com+351 21 446 8710English, Portuguese(English) Mon – Fri 24 Hours; (Portuguese) Mon – Fri 8:00 – 16:00
Romaniafinancesupport@msd.com+40 21 529 29 01EnglishMon – Fri 24 Hours
Saudi Arabiafinancesupport@msd.com+966112506878EnglishMon – Fri 24 Hours
Serbiafinancesupport@msd.com+381 11 441 0207EnglishMon – Fri 24 Hours
Slovak Republicfinancesupport@msd.com+421 2 582 820 00EnglishMon – Fri 24 Hours
Sloveniafinancesupport@msd.com+ 38615204234EnglishMon – Fri 24 Hours
South Africafinancesupport@msd.com27116553100EnglishMon – Fri 24 Hours
Spainfinancesupport@msd.com+34 91 321 0460English, Spanish(English) Mon – Fri 24 Hours; (Spanish) Mon – Fri 8:00 – 17:00
Swedenfinancesupport@msd.com+46 8 5781 3920EnglishMon – Fri 24 Hours
Switzerlandfinancesupport@msd.com+41 414181873English, German​​​​​​​(English) Mon – Fri 24 Hours; (German) Mon – Fri 8:00 – 17:00
Turkeyfinancesupport@msd.com+902123361009TurkishMon – Fri 08:00 – 16:00
UAEfinancesupport@msd.com+ 97144269187EnglishMon – Fri 24 Hours
United Kingdomfinancesupport@msd.com+44 19 9245 5012EnglishMon – Fri 24 Hours

Most of our suppliers will be set-up with a Standard Account on Ariba. The first PO issued to a supplier after a Go-Live event includes an interactive link  to “Process Order”, which then provides the supplier with guidance on how to join MSD in ARIBA. If the supplier already is an ARIBA user, they can simply login with their existing credentials and the system will automatically link MSD to their Ariba Network profile, otherwise the system will give them the opportunity to sign up.