Support Contact Details
For technical support (such as password resets), should contact the Ariba Technical Support below:
North Americas – Ariba Account Configuration and Ariba Technical Support: Enablement Inquiry
LATAM – Ariba Account Configuration and Ariba Technical Support: Enablement Inquiry
EMEA – Ariba Account Configuration and Ariba Technical Support: Enablement Inquiry
JCAP – Ariba Account Configuration and Ariba Technical Support: Enablement Inquiry
For all other supplier enablement support requests, please contact:
North America : Ariba Supplier Enablement Team at aribanseteam@merck.com
Latin America : Ariba Supplier Enablement Team at latamenablement@msd.com
EMEA : Ariba Supplier Enablement Team at emea_enablement@msd.com
JCAP : Ariba Supplier Enablement Team at jcap_enablement@msd.com
If you cannot locate the Registration e-mail or require further assistance, please contact Supplier Onboarding and Administration (SOA):
- North Americas : aribanseteam@merck.com
- Latin America : latamenablement@msd.com
- EMEA : emea_enablement@msd.com
- JCAP : jcap_enablement@msd.com
Supplier Onboarding and Administration (SOA) is available to assist with answering questions regarding how to complete the form, the type of supporting documentation required, system challenges, etc.
For technical or access issues, contact Ariba Customer Support:
United States or Canada (toll-free): 1 866 218 2155
United Kingdom (Freephone): 0800 358 5556
Europe: +44 20 7187 4144
Asia: +65 6311 4745
All other locations, call +1 412 222 6153
You can raise a service request following this instructions if you can log in to your Ariba Account but cannot log in to the event itself
Americas
Contact information
Resolution Center Team – Costa Rica
Suppliers who experience business related issues can contact the Merck Business Service Center by phone or email
| Country | External Number ( Suppliers) | Option | Hours of Operation EST | Provider Email |
|---|---|---|---|---|
| Argentina | 54-11-6090-7282 | #3 | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com |
| Brazil | 55-11-5189-7232 | Mon – Fri 7:00am – 5:00pm | financesupport@msd.com | |
| Canada | 1-908-423-3001 | Mon – Fri 8:00am – 6:00pm | financesupport@merck.com | |
| Chile | 56-22655-8759 | #3 | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com |
| Colombia | 5-715-920-887 | #3 | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com |
| Costa Rica | 507-282-7287 | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com | |
| Dominican Republic | 507-282-7287 | #3 | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com |
| Ecuador | 59-322-941-792 | #3 | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com |
| El Salvador | 507-282-7287 | #3 | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com |
| Guatemala | 507-282-7287 | #3 | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com |
| Honduras | 507-282-7287 | #3 | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com |
| Mexico | 52-55-5481-9683 | #3 | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com |
| Nicaragua | 507-282-7287 | #3 | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com |
| Panama | 507-282-7287 | #3 | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com |
| Peru | 511-411-5122 511-411-5100 x15122 | #3 | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com |
| Puerto Rico | 787-912-2013 | Mon – Fri 8:00am – 6:00pm | financesupport@merck.com | |
| United States | 908 423 3000 | #3 | Mon – Fri 8:00am – 6:00pm | financesupport@merck.com |
| Trinidad and Tobago | – | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com | |
| Uruguay | 598 2512 2065 | #3 | Mon – Fri: 8:00am – 1:30pm & 2:30pm – 6:00pm | financesupport@msd.com |
| Venezuela | 25444 | #3 | Mon – Fri 8:00am – 6:00pm | financesupport@msd.com |
Asia Pacific
Contact information
Resolution Center Team – Asia Pacific
Suppliers who experience business related issues can contact the Merck Business Service Center by phone or email
| Country | First Point of Contact | Language Supported | Hours of Operations (Malaysia Time) |
| Australia | bscapj.sts.au@msd.com | English | Mon – Fri 09:00 – 17:00 |
| China | Supplier to contact PO requester | Chinese | Mon – Fri 09:00 – 17:00 |
| Hong Kong | bsckl_sts_hk@msd.com | English | Mon – Fri 09:00 – 17:00 |
| India | bscapj.sts.in@merck.com | English | Mon – Fri 09:00 – 17:00 |
| Indonesia | bscapj_sts_id@merck.com | English | Mon – Fri 09:00 – 17:00 |
| Malaysia | bscapj_sts_my@merck.com | English | Mon – Fri 09:00 – 17:00 |
| New Zealand | bscapj_sts_nz@merck.com | English | Mon – Fri 09:00 – 17:00 |
| Philippines | bscapj_sts_ph@merck.com | English | Mon – Fri 09:00 – 17:00 |
| Singapore | English | Mon – Fri 09:00 – 17:00 | |
| South Korea | bsckl_stsinv_kr@msd.com | English & Korean | Mon – Fri 09:00 – 17:00 |
| Taiwan | bsckl_stsinv_tw@msd.com | English & Chinese | Mon – Fri 09:00 – 17:00 |
| Thailand | bsckl_stsinv_th@msd.com | English & Thai | Mon – Fri 09:00 – 17:00 |
| Vietnam | bsckl_stsinv_vn@msd.com | English & Vietnamese | Mon – Fri 09:00 – 17:00 |
EMEA
Contact information
Resolution Center Team – Prague
Suppliers who experience business related issues can contact the Merck Business Service Center by phone or email
| Country | First Point of Contact | Second Point of Contact | Language Supported | Hours of Operations( Local Time) |
|---|---|---|---|---|
| Algeria | financesupport@msd.com | 00 213 23 98 20 05 | English | Mon – Fri 09:00 – 17:00 |
| Austria | financesupport@msd.com | +43 1 2604 4333 | English, German | M-F, 9:00-17:00 CET |
| Belgium | financesupport@msd.com | +32 2 776 6565 | English, Dutch, French | Mon – Fri 09:00 – 17:00 |
| Bosnia and Herzegovina | financesupport@msd.com | +381 11 441 0207 | English | Mon – Fri 09:00 – 17:00 |
| Bulgaria | financesupport@msd.com | +359 2 8193715 | English | M-F, 9:00-17:00 CET |
| Croatia | financesupport@msd.com | +385 1 66 11 395 | +385 1 66 11 395 | Mon – Fri 09:00 – 17:00 |
| Cyprus | financesupport@msd.com | +302109897344 | English, Greek | M-F, 9:00-17:00 CET |
| Czech Republic | financesupport@msd.com | +420 233 010 400 | English, Czech | M-F, 9:00-17:00 CET |
| Denmark | financesupport@msd.com | +45 44824090 | English | Mon – Fri 09:00 – 17:00 |
| Egypt | financesupport@msd.com | +20 22 614 8579 | English | Mon – Fri 09:00 – 17:00 |
| Estonia | financesupport@msd.com | +372 614 4270 | English | Mon – Fri 09:00 – 17:00 |
| Finland | financesupport@msd.com | +358 9 8046 5555 | English | Mon – Fri 09:00 – 17:00 |
| France | financesupport@msd.com | +33 180464140 | English, French | M-F, 9:00-17:00 CET |
| Germany | financesupport@msd.com | +49 89 4561 1908 | English, German | M-F, 9:00-17:00 CET |
| Greece | financesupport@msd.com | +302109897344 | English, Greek | M-F, 9:00-17:00 CET |
| Hungary | financesupport@msd.com | +36 14394590 | English | Mon – Fri 09:00 – 17:00 |
| Ireland | financesupport@msd.com | +353 51 601 995 | English | Mon – Fri 08:00 – 16:00 |
| Israel | financesupport@msd.com | +972 9 953 3469 | English | Mon – Fri 09:00 – 17:00 |
| Italy | financesupport@msd.com | +39 0636191084 | English | Mon – Fri 09:00 – 17:00 |
| Jordan | financesupport@msd.com | +962 6 5901393 | English | Mon – Fri 09:00 – 17:00 |
| Latvia | financesupport@msd.com | +371 67025340 | English | Mon – Fri 09:00 – 17:00 |
| Lebanon | financesupport@msd.com | 00961 1 493209 | English | Mon – Fri 09:00 – 17:00 |
| Lithuania | financesupport@msd.com | +370 5 237 5219 | English | Mon – Fri 09:00 – 17:00 |
| Morocco | financesupport@msd.com | +212 522 423 239 | English | Mon – Fri 09:00 – 17:00 |
| Netherlands | financesupport@msd.com | +31 23 514 9000 | English, Dutch | M-F, 9:00-17:00 CET |
| Norway | financesupport@msd.com | +47 3 220 7328 | English | Mon – Fri 09:00 – 17:00 |
| Poland | financesupport@msd.com | +48 225496267 | English | M-F, 9:00-17:00 CET |
| Portugal | financesupport@msd.com | +351 21 446 8710 | English, Portuguese | Mon – Fri 08:00 – 16:00 |
| Romania | financesupport@msd.com | +40 21 529 29 01 | English | Mon – Fri 09:00 – 17:00 |
| Saudi Arabia | financesupport@msd.com | +966112506878 | English | M-F, 9:00-17:00 CET |
| Serbia | financesupport@msd.com | +381 11 441 0207 | English | Mon – Fri 09:00 – 17:00 |
| Slovak Republic | financesupport@msd.com | +421 2 582 820 00 | English | M-F, 9:00-17:00 CET |
| Slovenia | financesupport@msd.com | + 38615204234 | English | M-F, 9:00-17:00 CET |
| South Africa | financesupport@msd.com | 27116553100 | English | Mon – Fri 09:00 – 17:00 |
| Spain | financesupport@msd.com | +34 91 321 0460 | English, Spanish | Mon – Fri 09:00 – 17:00 |
| Sweden | financesupport@msd.com | +46 8 5781 3920 | English | Mon – Fri 09:00 – 17:00 |
| Switzerland | financesupport@msd.com | +41 414181873 | English, German | M-F, 9:00-17:00 CET |
| Turkey | financesupport@msd.com | +902123361009 | English | Mon – Fri 09:00 – 17:00 |
| UAE | financesupport@msd.com | + 97144269187 | English | M-F, 9:00-17:00 CET |
| United Kingdom | financesupport@msd.com | +44 19 9245 5012 | English | M-F, 8:00-16:00 GMT |
Most of our suppliers will be set-up with a Standard Account on Ariba. The first PO issued to a supplier after a Go-Live event includes an interactive link to “Process Order”, which then provides the supplier with guidance on how to join MSD in ARIBA. If the supplier already is an ARIBA user, they can simply login with their existing credentials and the system will automatically link MSD to their Ariba Network profile, otherwise the system will give them the opportunity to sign up.