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Support Contact Details

Ariba Technical Support (E.G., Password Reset)

For technical support (such as password resets), should contact the Ariba Technical Support below:

North Americas – Ariba Account Configuration and Ariba Technical Support: Enablement Inquiry

LATAM – Ariba Account Configuration and Ariba Technical Support: Enablement Inquiry

EMEA – Ariba Account Configuration and Ariba Technical Support: Enablement Inquiry

JCAP – Ariba Account Configuration and Ariba Technical Support: Enablement Inquiry

Ariba Supplier Enablement Support

For all other supplier enablement support requests, please contact:

North America : Ariba Supplier Enablement Team at aribanseteam@merck.com

Latin America : Ariba Supplier Enablement Team at latamenablement@msd.com

EMEA : Ariba Supplier Enablement Team at emea_enablement@msd.com

JCAP : Ariba Supplier Enablement Team at jcap_enablement@msd.com

Ariba Technical Support (E.G., Password Reset)

Ariba Life Cycle and Performance (SLP)

If you cannot locate the Registration e-mail or require further assistance, please contact One-stop Procurement Support (OPS):

One-stop Procurement Support (OPS) is available to assist with answering questions regarding how to complete the form, the type of supporting documentation required, system challenges, etc.

Ariba Technical Support for Events

For technical or access issues, contact Ariba Customer Support:

United States or Canada (toll-free): 1 866 218 2155  

United Kingdom (Freephone): 0800 358 5556      

Europe: +44  20 7187 4144      

Asia: +65 6311 4745      

All other locations, call +1 412 222 6153 

You can raise a service request following this instructions if you can log in to your Ariba Account but cannot log in to the event itself

MSD Business Service Center (Invoice, PO Issues)

Americas

Contact information
Resolution Center Team – Costa Rica
​​​​​​​Suppliers who experience business related issues can contact our company’s Business Service Center by phone or email

CountryFirst Point of ContactSecond Point of ContactLanguage SupportedHours of Operations( Local Time)
Argentinafinancesupport@msd.com54 11 6090 7282English, SpanishMon – Fri 8:00am – 6:00pm
Brazilfinancesupport@msd.com55 11 5189 7232​EnglishMon – Fri 7:00am – 5:00pm
Canadafinancesupport@msd.com908 423 3001English, FrenchMon – Fri 8:00am – 6:00pm
Chilefinancesupport@msd.com56 226 55 8759English, SpanishMon – Fri 8:00am – 6:00pm
Colombiafinancesupport@msd.com57 159 20 887English, SpanishMon – Fri 8:00am – 6:00pm
Costa Ricafinancesupport@msd.com507-282-7287English, SpanishMon – Fri 8:00am – 6:00pm
Dominican Republicfinancesupport@msd.com507 282 7287English, SpanishMon – Fri 8:00am – 6:00pm
Ecuadorfinancesupport@msd.com59 322 941 792English, SpanishMon – Fri 8:00am – 6:00pm
El Salvadorfinancesupport@msd.com507 282 7287English, SpanishMon – Fri 8:00am – 6:00pm
Guatemalafinancesupport@msd.com507 282 7287English, SpanishMon – Fri 8:00am – 6:00pm
Hondurasfinancesupport@msd.com507 282 7287English, SpanishMon – Fri 8:00am – 6:00pm
Mexicofinancesupport@msd.com52 55 5481 9683English, SpanishMon – Fri 8:00am – 6:00pm
Nicaraguafinancesupport@msd.com507 282 7287English, SpanishMon – Fri 8:00am – 6:00pm
Panamafinancesupport@msd.com507 282 7287English, SpanishMon – Fri 8:00am – 6:00pm
Perufinancesupport@msd.com511 411 5122English, SpanishMon – Fri 8:00am – 6:00pm
Puerto Ricofinancesupport@msd.com787 912 2013English, SpanishMon – Fri 8:00am – 6:00pm
United Statesfinancesupport@msd.com908 423 3000EnglishMon – Fri 8:00am – 6:00pm
Trinidad and Tobagofinancesupport@msd.comEnglish, SpanishMon – Fri 8:00am – 6:00pm
Uruguayfinancesupport@msd.com598 2512 2065English, SpanishMon – Fri: 8:00am – 1:30pm & 2:30pm – 6:00pm
Venezuelafinancesupport@msd.com58 212 21 25444English, SpanishMon – Fri 8:00am – 6:00pm

Asia Pacific

Contact information
Resolution Center Team – Asia Pacific
Suppliers who experience business related issues can contact the MSD Business Service Center by phone or email

CountryFirst Point of ContactSecond Point of ContactLanguage SupportedHours of Operations( Local Time)
Australiafinancesupport@msd.com61 289 888 988English24 * 7
ChinaSupplier to contact PO requester86 400 842 3691ChineseMon – Fri 09:00 – 17:00
Hong Kongfinancesupport@msd.com852 397 128 88English24 * 7
Indiafinancesupport@msd.com65 315 74 968English24 * 7
Indonesiafinancesupport@msd.com65 315 74969EnglishMon – Fri 08:00 – 17:00
Japanfinancesupport@msd.com81 362 722 002English & JapaneseMon – Fri 08:00 – 19:00
Malaysiafinancesupport@msd.com60 374 991 777English24 * 7
New Zealandfinancesupport@msd.com64 443 918 10English24 * 7
Philippinesfinancesupport@msd.com63 287 849 556English24 * 7
Singaporefinancesupport@msd.com65 669 720 20English24 * 7
South Koreafinancesupport@msd.com82 233 121 19English & KoreanMon – Fri 09:00 – 17:00
Taiwanfinancesupport@msd.com886 266 316 119English & ChineseMon – Fri 08:00 – 17:00
Thailandfinancesupport@msd.com66 226 258 96English & ThaiMon – Fri 08:30 – 17:30
Vietnamfinancesupport@msd.com84 283 915 590 0English & VietnameseMon – Fri 08:30 – 17:30

EMEA

Contact information
Resolution Center Team – Prague
Suppliers who experience business related issues can contact the MSD Business Service Center by phone or email

CountryFirst Point of ContactSecond Point of ContactLanguage SupportedHours of Operations( Local Time)
Algeriafinancesupport@msd.com213 23 982 005EnglishMon – Fri 09:00 – 17:00
Austriafinancesupport@msd.com+43 1 2604 4333English, GermanMon – Fri 09:00 – 17:00
Belgiumfinancesupport@msd.com+32 2 776 6565English, Dutch, FrenchMon – Fri 09:00 – 17:00
Bosnia and Herzegovinafinancesupport@msd.com+381 11 441 0207EnglishMon – Fri 09:00 – 17:00
Bulgariafinancesupport@msd.com+359 2 8193715EnglishMon – Fri 09:00 – 17:00
Croatiafinancesupport@msd.com+385 1 66 11 395EnglishMon – Fri 09:00 – 17:00
Cyprusfinancesupport@msd.com+302109897344English, GreekMon – Fri 09:00 – 17:00
Czech Republicfinancesupport@msd.com+420 233 010 400English, CzechMon – Fri 09:00 – 17:00
Denmarkfinancesupport@msd.com+45 44824090EnglishMon – Fri 09:00 – 17:00
Egyptfinancesupport@msd.com+20 22 614 8579EnglishMon – Fri 09:00 – 17:00
Estoniafinancesupport@msd.com+372 614 4270EnglishMon – Fri 09:00 – 17:00
Finlandfinancesupport@msd.com+358 9 8046 5555EnglishMon – Fri 09:00 – 17:00
Francefinancesupport@msd.com+33 180464140English, FrenchMon – Fri 09:00 – 17:00
Germanyfinancesupport@msd.com+49 89 4561 1908English, GermanMon – Fri 09:00 – 17:00
Greecefinancesupport@msd.com+302109897344English, GreekMon – Fri 09:00 – 17:00
Hungaryfinancesupport@msd.com+36 14394590EnglishMon – Fri 09:00 – 17:00
Irelandfinancesupport@msd.com+353 51 601 995EnglishMon – Fri 08:00 – 16:00
Israelfinancesupport@msd.com+972 9 953 3469EnglishMon – Fri 09:00 – 17:00
Italyfinancesupport@msd.com+39 0636191084EnglishMon – Fri 09:00 – 17:00
Jordanfinancesupport@msd.com+962 6 5901393EnglishMon – Fri 09:00 – 17:00
Latviafinancesupport@msd.com+371 67025340EnglishMon – Fri 09:00 – 17:00
Lebanonfinancesupport@msd.com00961 1 493209EnglishMon – Fri 09:00 – 17:00
Lithuaniafinancesupport@msd.com+370 5 237 5219EnglishMon – Fri 09:00 – 17:00
Moroccofinancesupport@msd.com+212 522 423 239EnglishMon – Fri 09:00 – 17:00
Netherlandsfinancesupport@msd.com+31 23 514 9000English, DutchMon – Fri 09:00 – 17:00
Norwayfinancesupport@msd.com+47 3 220 7328EnglishMon – Fri 09:00 – 17:00
Polandfinancesupport@msd.com+48 225496267EnglishMon – Fri 09:00 – 17:00
Portugalfinancesupport@msd.com+351 21 446 8710English, PortugueseMon – Fri 08:00 – 16:00
Romaniafinancesupport@msd.com+40 21 529 29 01EnglishMon – Fri 09:00 – 17:00
Saudi Arabiafinancesupport@msd.com+966112506878EnglishMon – Fri 09:00 – 17:00
Serbiafinancesupport@msd.com+381 11 441 0207EnglishMon – Fri 09:00 – 17:00
Slovak Republicfinancesupport@msd.com+421 2 582 820 00EnglishMon – Fri 09:00 – 17:00
Sloveniafinancesupport@msd.com+ 38615204234EnglishMon – Fri 09:00 – 17:00
South Africafinancesupport@msd.com27116553100EnglishMon – Fri 09:00 – 17:00
Spainfinancesupport@msd.com+34 91 321 0460English, SpanishMon – Fri 09:00 – 17:00
Swedenfinancesupport@msd.com+46 8 5781 3920EnglishMon – Fri 09:00 – 17:00
Switzerlandfinancesupport@msd.com+41 414181873English, German​​​​​​​Mon – Fri 09:00 – 17:00
Turkeyfinancesupport@msd.com+902123361009EnglishMon – Fri 09:00 – 17:00
UAEfinancesupport@msd.com+ 97144269187EnglishMon – Fri 09:00 – 17:00
United Kingdomfinancesupport@msd.com+44 19 9245 5012EnglishMon – Fri 8:00-16:00 GMT

Most of our suppliers will be set-up with a Standard Account on Ariba. The first PO issued to a supplier after a Go-Live event includes an interactive link  to “Process Order”, which then provides the supplier with guidance on how to join MSD in ARIBA. If the supplier already is an ARIBA user, they can simply login with their existing credentials and the system will automatically link MSD to their Ariba Network profile, otherwise the system will give them the opportunity to sign up.