Invoices
Our company uses Ariba for creating and sending Purchase Orders in all markets. However, the invoicing process has some variation based on the market.
Please follow the invoicing guidance below based on the ‘Bill to’ market on the Purchase Order (PO)
NEW for SINGAPORE – All suppliers in Singapore are required to have a legal profile setup in the Ariba Network. Please follow these instructions to create your legal profile if you haven’t done so already. KB0401301 – How do I set up my GST for Singaporean invoicing in Ariba?
| Bill to Markets | Invoicing Process |
|---|---|
| All Markets except the ones shown below that are P2P Paper and P2O | P2P & P2P Proforma |
| China, India, Indonesia, Philippines — Greece, Hungary, Israel, Romania | P2P Paper |
| Algeria, Argentina, Bosnia and Herzegovina, Brazil, Chile, Egypt, Italy, Jordan, Lebanon, Morocco, Serbia, Turkey | P2O |
- In this fully automated Procure-to-Pay (P2P) process, our suppliers must submit invoices directly via the Ariba Network.
- The invoices will reconcile in Ariba and will then post for payment.
- Suppliers have full visibility into the status of their invoices (including payment status).
- In the following markets, a Pro-Forma* invoice (legal copy) must also be attached (uploaded) in Ariba
- In some cases, suppliers may also be required to attach supporting documentation in Ariba to ensure the PO requester fully understands the details of what is being invoiced.
- The invoices will reconcile in Ariba and will then post for payment.
- Suppliers will have full visibility into the status of their invoices (including payment status).
FAQs
Invoice submittal instructions differ based on the supplier’s Ariba account.
For suppliers with a registered Standard Account, they should access the interactive email and submit the invoice following the steps from the “process order” button. Here is a helpful FAQ that suppliers can access directly. How do I process an order in my Ariba Network Standard account?
For suppliers with a registered Enterprise Account, they should log into their Ariba Network account and submit a PO-based invoice.
Detailed Instructions
How to Submit an Invoice on the Ariba Network
* Proforma definition – The Pro-Forma markets require the Vendors to attach the legal copy of the original invoice, which will need to be validated by the invoice processing team as per the country’s legal regulations.
- In this semi automated Procure-to-Pay process (P2P Paper) , our suppliers must submit invoices outside of the Ariba Network.
- Invoices should be emailed as an attached document to our service center.
- Received invoices are then manually posted by our company’s invoice processing team into our Ariba system.
- Following manual posting, the invoice will then reconcile and post for payment.
- Suppliers will have full visibility into the status of their invoices (including payment status).
FAQs
How do I check the payment status of an invoice in Ariba?
Detailed Instructions
All invoice copies must be submitted to the Invoice Processing Team via email or postal system.
Email for invoice reception: EMEA
| Market | MSD Division | Email address |
|---|---|---|
| Greece | Animal Health | Email: Invoiceah.emea@msd.com |
| Greece | Human Health | Email: Invoicehh.emea@msd.com |
| Romania | Animal Health | For Intervet Romania (1539): intervet_inv@msd.com with cc to Miriam Romanu and Catalin Paraschiv |
| Romania | Human Health | For MSD Romania (1213): msdro_invoices@msd.com with cc to Aura Dragomir, Catalin Paraschiv and Cristina Jilavu |
| Hungary | Animal Health | e-szamla@msd.com or to 1095 Budapest, Lechner Ödön fasor 10/B |
| Hungary | Human Health | e-szamla@msd.com or to 1095 Budapest, Lechner Ödön fasor 10/B |
| Israel | Animal Health | Soft Copies: scrinvoices@msd.com Hard Copies: 18 Hamelacha St. Netanya, 4250553 Israel |
| Israel | Human Health | Soft Copies: invoiceisrael@msd.com Hard Copies : 34 Hacharash St. Hod Hasharon 4527701 Israel |
Email for invoice reception: JCAP
| Market | MSD Division | email address |
|---|---|---|
| China | Human Health | Send via post only: Receiver name : MSD Vendor invoice Team Genpact (Dalian) Sdn Bhd Building 21, No.30 Software Park Road(E), Shahekou District, Dalian, Liaoning, 116023 8F MSD Team |
| China | Animal Health | Send via post only: Receiver name : MSD Vendor invoice Team Genpact (Dalian) Sdn Bhd Building 21, No.30 Software Park Road(E), Shahekou District, Dalian, Liaoning, 116023 8F MSD Team |
| India | Human Health | BSCAPJ.STS.Invoice@msd.com |
| India | Animal Health | msdahin@msd.com |
| Indonesia | Human Health | msdid_hh_ap_inv@msd.com |
| Indonesia | Animal Health | MSDAHID@msd.com |
| Philippines | Human Health | msdph_hh_ap_inv@msd.com |
| Philippines | Animal Health | msdahph@msd.com |
- In this semi automated Procure-to-Pay process (P2O) , our suppliers must submit invoices outside of the Ariba Network.
- Invoices should be emailed as an attached document to our service center.
- Received invoices are then manually posted by our company’s invoice processing team into our company’s SAP Enterprise Resource Planning (ERP) system.
- Following manual posting, the invoice will then reconcile and post for payment.
- Suppliers will NOT HAVE visibility into the status of their invoices (including payment status).
FAQs
Q: How do I check the payment status of an invoice?
A: Contact the MSD Business Service Center (see Support Contact Details tab)
Email for invoice reception: Americas
| Market or Region | MSD Division | Email Address |
|---|---|---|
| Argentina | Human Health | facturas.argentina@msd.com |
| Argentina | Animal Health | facturas.argentina@msd.com |
| Brazil | Human Health | recebimento@msd.com |
| Brazil | Animal Health | recebimentoah@msd.com |
| Chile | Human Health | chile_contabilidad@msd.com |
| Chile | Animal Health | ahchile_contabilidad@msd.com |
Email for invoice reception: EMEA
| Market | MSD Division | Email or postal address |
|---|---|---|
| Algeria | Animal Health | Invoiceah.emea@msd.com |
| Bosnia and Herzegovina | Human Health | Email: Not Applicable Physical address: Tešanjska 24a, Sarajevo |
| Egypt | Animal Health | 67 Teseen St, 5th Settlement, Cairo, 11825 |
| Egypt | Human Health | 67 Teseen St, 5th Settlement, Cairo, 11825 |
| Italy | Animal Health | Italian Suppliers : Italian tax Authority(SDI) Foreign Supplier: Invoiceah.emea@msd.com or Invoicehh.emea@msd.com |
| Italy | Human Health | Italian Suppliers : Italian tax Authority(SDI) Foreign Supplier: Invoiceah.emea@msd.com or Invoicehh.emea@msd.com |
| Jordan | Human Health | Emmar Tower, Block C, Amman, Jordan |
| Lebanon | Human Health | Qubic Square Center, 11th floor, sin el fil, Beirut |
| Morocco | Animal Health | 166-168 BD ZERKTOUNI CASABLANCA |
| Morocco | Human Health | 166-168 BD ZERKTOUNI CASABLANCA |
| Serbia | Human Health | Link for electronic system : https://efaktura.mfin.gov.rs/login Hard Copies: physical address : Omladinskih brigada 90a/1400 Email: msd-serbia@msd.com |
| Turkey | Animal Health | IDEA (service provider) portal- https://login.visionplus.com.tr/Login/Account/Login/56cc4d7a-adb6-4fc0-aa98-dfb4011745a3 |
| Turkey | Human Health | IDEA (service provider) portal- https://login.visionplus.com.tr/Login/Account/Login/56cc4d7a-adb6-4fc0-aa98-dfb4011745a3 |
Germany E-Invoicing will be available starting Jan 1, 2025