Our company uses Ariba for creating and sending Purchase Orders in all markets. However, the invoicing process has some variation based on the market.
Please follow the invoicing guidance below based on the ‘Bill to’ market on the Purchase Order (PO)
NEW for SINGAPORE – All suppliers in Singapore are required to have a legal profile setup in the SAP Business Network. Please follow these instructions to create your legal profile if you haven’t done so already. KB0401301 – How do I set up my GST for Singaporean invoicing in Ariba?
Bill to Markets
Invoicing Process
All Markets except the ones shown below that are P2P Paper and P2O
P2P & P2P Proforma
China, India, Indonesia, Philippines — Greece, Hungary, Israel, Romania
P2P Paper
China (if registered to issue E-Invoices: P2P Proforma)
P2P Proforma & Paper
Algeria, Argentina, Bosnia and Herzegovina, Brazil, Chile, Egypt, Italy, Jordan, Lebanon, Morocco, Serbia, Turkey
P2O
Germany (for businesses with DE VAT ID and DE business address)
P2P or Germany E-Invoice
Belgium, Croatia, Estonia, France, Germany, Malaysia, Poland, Portugal, Romania, Singapore, Vietnam, United Arab Emirates
Medius AP Automation & E-Invoicing
In this fully automated Procure-to-Pay (P2P) process, our suppliers must submit invoices directly via the SAP Business Network…
The invoices will reconcile in Ariba and will then post for payment.
Suppliers have full visibility into the status of their invoices (including payment status).
In the following markets, a Pro-Forma* invoice (legal copy) must also be attached (uploaded) in Ariba
In some cases, suppliers may also be required to attach supporting documentation in Ariba to ensure the PO requester fully understands the details of what is being invoiced.
The invoices will reconcile in Ariba and will then post for payment.
Suppliers will have full visibility into the status of their invoices (including payment status).
FAQs
Invoice submittal instructions differ based on the supplier’s Ariba account.
For suppliers with a registered Standard Account, they should access the interactive email and submit the invoice following the steps from the “process order” button. Here is a helpful FAQ that suppliers can access directly. How do I process an order in my SAP Business Network Standard account?
For suppliers with a registered Enterprise Account, they should log into their SAP Business Network account and submit a PO-based invoice.
Detailed Instructions
How to Submit an Invoice on the SAP Business Network
* Proforma definition – The Pro-Forma markets require the Vendors to attach the legal copy of the original invoice, which will need to be validated by the invoice processing team as per the country’s legal regulations.
In this semi automated Procure-to-Pay process (P2P Paper) , our suppliers must submit invoices outside of the Ariba Network.
Invoices should be emailed as an attached document to our service center.
Received invoices are then manually posted by our company’s invoice processing team into our Ariba system.
Following manual posting, the invoice will then reconcile and post for payment.
Suppliers will have full visibility into the status of their invoices (including payment status).
FAQs
How do I check the payment status of an invoice in Ariba?
Detailed Instructions
All invoice copies must be submitted to the Invoice Processing Team via email or postal system.
Soft Copies: scrinvoices@msd.com Hard Copies: 18 Hamelacha St. Netanya, 4250553 Israel
Israel
Human Health
Soft Copies: invoiceisrael@msd.com Hard Copies : 34 Hacharash St. Hod Hasharon 4527701 Israel
Email for invoice reception:JCAP
Market
MSD Division
email address
China
Human Health
Send via post only: Receiver name : MSD Vendor invoice Team Genpact (Dalian) Sdn Bhd Building 21, No.30 Software Park Road(E), Shahekou District, Dalian, Liaoning, 116023 8F MSD Team
China
Animal Health
Send via post only: Receiver name : MSD Vendor invoice Team Genpact (Dalian) Sdn Bhd Building 21, No.30 Software Park Road(E), Shahekou District, Dalian, Liaoning, 116023 8F MSD Team
Use the approved country-specific submission channel. Invoices sent through an incorrect channel may be delayed or may not be processed.
The invoice must include the correct MSD legal entity, applicable tax information, invoice number, invoice date, total amount, currency, PO number when applicable, and the responsible MSD contact name/Email for Non-PO invoices.
PDF invoice, Mailbox submission guidelines
For mailbox-based PDF invoice submissions, suppliers may send multiple invoices in a single email, provided that there is one PDF attachment per invoice.
Please be aware that the invoice ingestion system processes each PDF attachment as a separate invoice. Consequently, any supporting documents submitted as separate PDF attachments may be incorrectly recognized as additional invoices.
Therefore, all supporting documentation should be included within the same PDF file as the associated invoice whenever feasible.
Example: ✅ Invoice.pdf (invoice + supporting pages combined into one PDF)
❌ Invoice.pdf + PackingSlip.pdf (PackingSlip.pdf may be recognized as a separate invoice)
