Invoices

‒Suppliers have the option to submit only German E-invoices via email (outside of the Ariba Network). If not adopting German E-invoices yet, suppliers are expected to continue submitting invoices via Ariba Network.

‒E-invoices should be emailed to e.invoicing@msd.com as an attached document in the compliant E-invoicing formats (e.g. XRechnung, ZUGFeRD) required by German authorities.

‒E-invoices must safeguard sensitive information and conform to EN 16931 (EU) Global Standards.

‒Electronic invoices are archived securely by MSD and must be retrievable for a minimum of 10 years, in accordance with German tax laws.

‒Received E-invoices are then validated and processed within 3 business days by Accounts Payable team.

‒Following processing, the invoice will then be scheduled for payment according to Purchase Order payment terms.

‒Suppliers will have visibility into the status of their PO invoices (including payment details). Invoices submitted as Non-PO payment will not be visible in Ariba.

FAQs

Invoice submittal instructions differ based on the supplier’s Ariba account.

For suppliers with a registered Standard Account, they should access the interactive email and submit the invoice following the steps from the “process order” button. Here is a helpful FAQ that suppliers can access directly. How do I process an order in my SAP Business Network Standard account?

For suppliers with a registered Enterprise Account, they should log into their SAP Business Network account and submit a PO-based invoice.

Detailed Instructions

How to Submit an Invoice on the SAP Business Network

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* Proforma definition – The Pro-Forma markets require the Vendors to attach the legal copy of the original invoice, which will need to be validated by the invoice processing team as per the country’s legal regulations.

Important Information About eInvoicing in Poland
The content below is sourced from the European Commission website and is provided for your convenience. MSD does not create, verify, or maintain this information. For the most accurate and up-to-date details, please refer directly to the official European Commission website.

• Updated Timeline
  • Voluntary Krajowy System e-Faktur (KSeF): In use since January 2022.
  • 1 July 2026: Mandatory KSeF for all active VAT taxpayers for B2B transactions.
  • 1 January 2027: Mandatory KSeF for taxpayers exempt from VAT.
  • 1 January 2027: Penalties for non-compliance will come into effect.
• Core Rules
  • Scope: Mandatory for all domestic B2B invoices issued by taxpayers with a fixed establishment in Poland. B2C invoices remain outside the scope of mandatory KSeF.
  • Process: Invoices must be issued and transmitted through the central KSeF platform. An invoice is considered legally issued only after it is successfully processed by KSeF and assigned a unique KSeF ID number.
  • Credit/Corrective Notes: Must reference the KSeF ID of the original invoice they are correcting.
• Technical & Legislative Developments
  • Legislation: The amended law confirming the new timeline was finalized in September 2025.
  • Schema & API: The final technical documentation for the KSeF 2.0 API and the FA(2) logical schema are published.
  • Environments: Test Environment: Available since October 2025.
  • Production Environment: Expected to be fully available for final integrations by January 2026.
  • KSeF ID on Bank Transfers: The requirement to include the KSeF ID on bank transfer descriptions for invoice payments will be enforced from 1 January 2027.
  • Offline Mode: A permanent “offline mode” is available for situations where a taxpayer cannot connect to KSeF. Invoices are issued with a special QR code and must be uploaded to KSeF within one working day. Attachments: The FA(2) schema allows for the inclusion of structured attachments to an invoice.

FAQs

How do I check the payment status of an invoice in Ariba?

Detailed Instructions

All invoice copies must be submitted to the Invoice Processing Team via email or postal system.

Email for invoice reception: EMEA

Market	MSD Division	Email address
Greece	Animal Health	Email: Invoiceah.emea@msd.com
Greece	Human Health	Email: Invoicehh.emea@msd.com
Romania	Animal Health	For Intervet Romania (1539): intervet_inv@msd.com with cc to Miriam Romanu and Catalin Paraschiv
Romania	Human Health	For MSD Romania (1213): msdro_invoices@msd.com with cc to Aura Dragomir, Catalin Paraschiv and Cristina Jilavu
Hungary	Animal Health	e-szamla@msd.com or to 1095 Budapest, Lechner Ödön fasor 10/B
Hungary	Human Health	e-szamla@msd.com or to 1095 Budapest, Lechner Ödön fasor 10/B
Israel	Animal Health	Soft Copies: scrinvoices@msd.com  Hard Copies: 18 Hamelacha St. Netanya, 4250553 Israel
Israel	Human Health	Soft Copies: invoiceisrael@msd.com Hard Copies : 34 Hacharash St. Hod Hasharon 4527701 Israel

Email for invoice reception: JCAP

Market	MSD Division	email address
China	Human Health	Send via post only: Receiver name : MSD Vendor invoice Team Genpact (Dalian) Sdn Bhd Building 21, No.30 Software Park Road(E), Shahekou District, Dalian, Liaoning, 116023 8F MSD Team
China	Animal Health	Send via post only: Receiver name : MSD Vendor invoice Team Genpact (Dalian) Sdn Bhd Building 21, No.30 Software Park Road(E), Shahekou District, Dalian, Liaoning, 116023 8F MSD Team
India	Human Health	BSCAPJ.STS.Invoice@msd.com
India	Animal Health	msdahin@msd.com
Indonesia	Human Health	msdid_hh_ap_inv@msd.com
Indonesia	Animal Health	MSDAHID@msd.com
Philippines	Human Health	msdph_hh_ap_inv@msd.com
Philippines	Animal Health	msdahph@msd.com

Important Information About eInvoicing in Croatia
The content below is sourced from the European Commission website and is provided for your convenience. MSD does not create, verify, or maintain this information. For the most accurate and up-to-date details, please refer directly to the official European Commission

• What exists today
  • In-store B2C clearance since 2013.
  • B2G e-invoicing exchange since 2019.
• What’s coming
  • 1 Sep 2025: Voluntary B2B e-invoicing + DRR.
  • 1 Jan 2026 (decentralized CTC):
  • Mandatory e-invoicing and DRR for all VAT taxpayers on B2B & B2G; issuers and recipients must report to the Fiscalization system.
  • Non-VAT businesses must be able to receive e-invoices.
  • Online B2C payments fall under reporting to Fiscalization.
  • 1 Jan 2027: Non-VAT businesses must issue and report e-invoices for B2B transactions.
• Requirements (high level)
  • No change to existing B2G and in-store B2C processes.
  • All businesses must be registered in the local business directory.
  • Buyers have 5 days to fulfill their DRR obligation.
  • Operate via Service Provider (SP) and/or Accredited Service Provider (ASP); only ASP can communicate with Fiscalization 2.0.
  • E-signature is required on the DRR layer, not for the e-invoice itself.
  • E-invoices must be EN 16931 compliant; DRR uses XML.
  • Archiving: 11 years.
• Transaction flow (DCTCE model)
  • Supplier reports the e-invoice at issuance to Fiscalization and sends it via an SP to the buyer.
  • Supplier gets a reporting confirmation.
  • Buyer has 5 working days to report the received e-invoice to Fiscalization.
  • Buyer receives confirmation of AP data reporting.
  • If buyer rejects, the rejection and reason are reported to Fiscalization; buyer also informs the supplier outside the system.
  • If not rejected, the supplier later submits payment info to the e-reporting service.

FAQs

Q: How do I check the payment status of an invoice?

A: Contact the MSD Business Service Center (see Support Contact Details tab)

Email for invoice reception: Americas

Market or Region	MSD Division	Email Address
Argentina	Human Health	facturas.argentina@msd.com
Argentina	Animal Health	facturas.argentina@msd.com
Brazil	Human Health	recebimento@msd.com
Brazil	Animal Health	recebimentoah@msd.com
Chile	Human Health	chile_contabilidad@msd.com
Chile	Animal Health	ahchile_contabilidad@msd.com

Email for invoice reception: EMEA

Market	MSD Division	Email or postal address
Algeria	Animal Health	Invoiceah.emea@msd.com
Bosnia and Herzegovina	Human Health	Email: Not Applicable Physical address: Tešanjska 24a, Sarajevo
Egypt	Animal Health	67 Teseen St, 5th Settlement, Cairo, 11825
Egypt	Human Health	67 Teseen St, 5th Settlement, Cairo, 11825
Italy	Animal Health	Italian Suppliers : Italian tax Authority(SDI) Foreign Supplier: Invoiceah.emea@msd.com or Invoicehh.emea@msd.com
Italy	Human Health	Italian Suppliers : Italian tax Authority(SDI) Foreign Supplier: Invoiceah.emea@msd.com or Invoicehh.emea@msd.com
Jordan	Human Health	Emmar Tower, Block C, Amman, Jordan
Lebanon	Human Health	Qubic Square Center, 11th floor, sin el fil, Beirut
Morocco	Animal Health	166-168 BD ZERKTOUNI CASABLANCA
Morocco	Human Health	166-168 BD ZERKTOUNI CASABLANCA
Serbia	Human Health	Link for electronic system : https://efaktura.mfin.gov.rs/login Hard Copies: physical address : Omladinskih brigada 90a/1400  Email: msd-serbia@msd.com
Turkey	Animal Health	IDEA (service provider) portal- https://login.visionplus.com.tr/Login/Account/Login/56cc4d7a-adb6-4fc0-aa98-dfb4011745a3
Turkey	Human Health	IDEA (service provider) portal- https://login.visionplus.com.tr/Login/Account/Login/56cc4d7a-adb6-4fc0-aa98-dfb4011745a3

Important Information About eInvoicing in Belgium
The content below is sourced from the European Commission website and is provided for your convenience. MSD does not create, verify, or maintain this information. For the most accurate and up-to-date details, please refer directly to the official European Commission website.