FAQ

• How can I find out if my company already has an Ariba Network ID (ANID)?
  • When clicking on the activation link in the Trading Relationship Request (TRR) and selecting “create new account“, SAP Ariba will show possible company account matches. You will have the ability to continue creating a new account or to login with any existing IDs that use your credentials. If you select the existing account, the system might show you that you need to contact your system administrator to get the necessary permission and will display the name of Ariba administrator. 
  • In case you are not aware of existing accounts or are not familiar with the network, you should align internally before locking in with MSD on the network. If there is no Ariba Network (AN) account for your company, you can register a new account.
• I have received a PO with information to register in Ariba. What should I do?
  • If you received an interactive email with information to register in AN, please follow the instruction that can be found on the Registration Process tab under the TTR acceptance for Standard Account section
• Why did I receive an email asking to register with MSD and accept TRR? I have worked with MSD for a long time.
  • MSD has deployed SAP Ariba’s solutions to ensure a smooth procure-to-pay process, reduce errors and collaborate efficiently. All transactions will be done via SAP AN now. For more information about the TRR and about steps you need to follow, please check the Registration Process tab and TRR acceptance for Enterprise Account section
• Why am I being sent another TRR email to complete? I thought we were already “registered” on the Ariba Network with MSD.
  • We often see confusion related to the two different registrations between Supplier Lifecycle and Performance (with the questionnaire) and the TRR email (for the PO/invoice enablement). 
    • The TRR email will enable the supplier record on the network to receive MSD PO’s and be able to invoice those orders.
    • The Supplier Lifecycle and Performance registration questionnaire allows the supplier to manage their profile information.
• Why can’t I see any MSD POs on the network?
  • There may be confusion between the ANID number our supplier contact may be familiar with, compared to the ANID number we have associated with your company on the Ariba Network. Please contact this helpline to clear up the issue.
• I already have an ANID number I want to use, what do I do with the TRR email?
  • If you have ANID already, you don’t need to create new account. Follow the link in the email and log in with your existing ANID.