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Invoices Test

Our company uses Ariba for creating and sending Purchase Orders in all markets. However, the invoicing process has some variation based on the market.

Please follow the invoicing guidance below based on the ‘Ship to’ market on the Purchase Order (PO)

MarketsInvoicing Process
All Markets except the ones shown below that are P2P Paper and P2OP2P & P2P Proforma
China, India, Indonesia, Philippines — Greece, Hungary, Israel, Jordan, RomaniaP2P Paper
Algeria, Argentina, Bosnia and Herzegovina, Brazil, Chile, Egypt, Italy. Morocco, Serbia, TurkeyP2O

  • In this fully automated Procure-to-Pay (P2P) process, our suppliers must submit invoices directly via the Ariba Network.
  • The invoices will reconcile in Ariba and will then post for payment.
  • Suppliers have full visibility into the status of their invoices (including payment status).
  • In the following markets, a Pro-Forma* invoice must also be attached (uploaded) in Ariba.
    • Asia-Pacific: China, Korea, Philippines, Taiwan, Vietnam
    • Europe: Croatia, Lithuania, Portugal, Saudi Arabia, Slovenia
  • In addition to submitting invoices directly via the Ariba Network, our suppliers must attach (upload) the legal copy of the invoice with a description of the goods or services provided.
  • The invoices will reconcile in Ariba and will then post for payment.
  • Suppliers will have full visibility into the status of their invoices (including payment status).

FAQs

Invoice submittal instructions differ based on the supplier’s Ariba account.

For suppliers with a registered Standard Account, they should access the interactive email and submit the invoice following the steps from the “process order” button. Here is a helpful FAQ that suppliers can access directly. How do I process an order in my Ariba Network Standard account?

For suppliers with a registered Enterprise Account, they should log into their Ariba Network account and submit a PO-based invoice.

Detailed Instructions

How to Submit an Invoice on the Ariba Network

Bahasa Indonesia
简体中文)
中國傳統的)
Deutsch
English
Español
Français
Italiano
日本
한국인
Nederlands
Português

* Proforma definition – The Pro-Forma markets require the Vendors to attach a copy of the original invoice, which will need to be validated by the invoice processing team as per the country’s legal regulations.

  • In this semi automated Procure-to-Pay process (P2P Paper) , our suppliers must submit invoices outside of the Ariba Network.
  • Invoices should be emailed as an attached document to our service center.
  • Received invoices are then manually posted by our company’s invoice processing team into our Ariba system.
  • Following manual posting, the invoice will then reconcile and post for payment.
  • Suppliers will have full visibility into the status of their invoices (including payment status).

FAQs

How do I check the payment status of an invoice in Ariba?

Detailed Instructions

All invoice copies must be submitted to the Invoice Processing Team via email or postal system.

Email for invoice reception:

RegionSystemEmail AddressApplicable to
EMEAATLASInvoiceah.emea@msd.comEMEA Markets
EMEACOMETInvoicehh.emea@msd.comEMEA Markets
  • In this semi automated Procure-to-Pay process (P2O) , our suppliers must submit invoices outside of the Ariba Network.
  • Invoices should be emailed as an attached document to our service center.
  • Received invoices are then manually posted by our company’s invoice processing team into our company’s SAP Enterprise Resource Planning (ERP) system.
  • Following manual posting, the invoice will then reconcile and post for payment.
  • Suppliers will NOT HAVE visibility into the status of their invoices (including payment status).

FAQs

Q: How do I check the payment status of an invoice?

A: Contact the MSD Business Service Center (see Support Contact Details tab)

Email for invoice reception:

RegionSystemEmail AddressApplicable to
EMEAATLAS Invoiceah.emea@msd.comEMEA Markets 
EMEA COMETInvoicehh.emea@msd.comEMEA Markets